Bag Supplies – Returns Policy

Thank you for shopping with Bag Supplies. We want you to be fully satisfied with your purchase. If you need to return any products, please review our policy below.

1. Eligibility for Return

You may return products within 14 days of receiving your order, provided they meet the following conditions:

• Items must be undamaged and in their original packaging.
• Custom-printed or personalized packaging products cannot be returned unless they are defective or incorrect.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service team at info@bagsupplies.com with your order number and reason for return.
2. If eligible, we will provide you with a return authorization and arrange collection. (Please note any goods returned that were incorrectly ordered, or any goods that are no longer required, will be subject to a returns charge)
3. Pack the items securely ahead of collection.

3. Refunds & Exchanges

• Refunds will be issued to the original payment method, excluding any shipping costs.
• If you receive a defective or incorrect item, we will cover the return shipping costs.

4. Non-Returnable Items

We do not accept returns on:

• Items purchased on clearance or final sale offers.
• Goods damaged by the customer
• Incorrect orders.

If your order arrives damaged or incorrect, please notify us within 14 days of delivery with photos of the issue. We will arrange a replacement or refund as necessary.

For any questions, contact our customer support team at info@bagsupplies.com

Bag Supplies c/o Cliffe Packaging Limited reserves the right to modify this policy at any time.